Food & Beverage Operations Manager
“Everyone can rise above their circumstances and achieve success if they are dedicated and passionate about what they do”. – Nelson Mandela
The Hotel
At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.
Most of all we seek exceptional people who embody our person-centred, dedicated and refined values. The brightest and best Cambridge has to offer.
The Person
You are a leader in our industry and in our community. We want your ideas; we want your passion and we want your vision. This role really has the potential for you to make something your own, creating and driving a Food and Beverage concept to be truly remarkable. You will be an approachable, active and engaging leader who knows what 'works'. You will be able to adopt current trends in the marketplace and spot others before they occur. You will engender a sense of belonging in both your team and our guests and you will inspire your team to be as people centred, dedicated, and refined as you.
The Role
To oversee all Food and Beverage operations in the delivery of an excellent Guest experience and outstanding team performance, resulting in high level rankings across quality and performance metrics.
Key responsibilities
- Direct and oversee all the hotel Food and Beverage operations including, but not limited to, the Folio Bar & Kitchen, The Sage of Cambridge, and Room Service Operations.
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
- Operate within departmental budgets through effective stock and cost controls and well managed schedules.
- Monitor profitability and take immediate corrective action when necessary.
- Oversee the regular implementation of food and beverage menus and concept development in The Folio Bar & Kitchen, Sage of Cambridge, and Room Service.
- Monitor the appearance, standards and performance of the Food and Beverage team with an emphasis on development, training and teamwork.
- Actively drive growth by generating Sales and Marketing initiatives and leading the implementation of them.
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
- Contribute to succession planning within the hotel and company.
- Recruit, manage and develop the Food and Beverage team.
- Ensure the department partakes in wider hotel initiatives including Environmental and Community projects.
- Ensure competence and efficient delivery of Hilton Honors loyalty program and ensure full compliance.
- To build a consensus and negotiate mutually beneficial solutions to problems.
- Deliver the product to expected Brand standards and manage the QE process.
- To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the General Manager.
Core requirements:
- Proficient numeracy and literacy skills
- 3 years previous experience of a senior management role in a restaurant or Hotel
- Proven ability to plan menus, manage stock & costs effectively and create budgets
- In-depth knowledge of UK Food Hygiene and Health & Safety Laws
- Sales and Marketing aptitude
Cultured
We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.
Devoted
We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion. Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.
Person-centred
We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.
Benefits of working at The Fellows House:
- Comprehensive salary package
- Access to GO Hilton Travel Programme – stay in Hilton Hotels around the world for as little as 35$.
- 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
- Staff meals and hot drinks on shift
- Career Development
- Extensive learning & development opportunities
In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click ’apply’.